Lead Response Automation
Respond to Every Lead in 60 Seconds — Automatically
Only 17% of service businesses respond to leads within the hour. 78% of customers hire whoever responds first. Your lead response time is your close rate.
The Problem
Leads arrive from everywhere. Most go unanswered for hours.
Your leads come in from your website, Google Local Services, Facebook, Angi, Thumbtack — often simultaneously, and always at inconvenient times. Most service business owners respond manually, when they remember, hours later. By then, the lead has already hired someone else.
| Response Time | Hire Rate |
|---|---|
| Under 5 minutes | 78% |
| Under 1 hour | 55% |
| Under 4 hours | 35% |
| Under 8 hours | 22% |
| 24+ hours | 8% |
Most service businesses are in the bottom two rows. lumtrail puts you in the top row — automatically.
How It Works
From lead to response in under 60 seconds
01
Lead arrives from any source
Website form, Google LSA, Facebook, Angi, Thumbtack — every source feeds into a single system.
02
Instant SMS + email response
A personalised message goes out within 60 seconds. Your business name, a clear greeting, and a booking link.
03
3-touch follow-up over 48 hours
No reply? The sequence continues over 48 hours — conversational, not pushy. Stops the moment they respond.
04
Lead logged to CRM automatically
Every lead, every interaction, every status update is recorded automatically. Nothing falls through the cracks.
What's Included
Full coverage from every lead source
- Multi-source lead capture (website, Google, Facebook, Angi, Thumbtack, Yelp)
- Instant SMS + email response within 60 seconds
- 3-touch follow-up sequence over 48 hours
- CRM integration — every lead auto-logged
- Owner notification on every new lead
- Booking link or quote request embedded in first message
- Custom message copy written for your business
- Weekly lead report — source, volume, response rate
Pricing
$1,200 setup
+ $300/month ongoing management
Exact quote after your Revenue Leak Audit. Most clients see full ROI within the first week.
Get an exact quoteNot sure if you need this? Use our free Revenue Leak Calculator to see exactly how much slow lead response is costing your business each month.
FAQ
Common questions
Which lead sources does it cover?
We capture leads from your website contact form, Google Local Services Ads, Facebook Lead Ads, Angi, Thumbtack, Yelp, and any other source you use. All responses flow through a single automated system.
What does the automated response actually say?
Every message is custom-written for your business — your name, your tone, your services. It's not a generic template. A typical first message arrives within 60 seconds and includes your business name, a brief greeting, and a direct booking link or quote request.
Does it replace my CRM?
No. It integrates with your existing CRM (or sets one up if you don't have one) and logs every lead automatically. You still manage relationships — we just make sure no lead slips through unanswered.
What if the lead comes in at 2am?
The system responds immediately regardless of the time. A lead that submits a form at 2am gets a message within 60 seconds. When you wake up, the lead is already warm and waiting.
How long does the follow-up sequence run?
The default sequence runs 3 touches over 48 hours. If the lead responds at any point, the sequence stops and you're notified. We can adjust timing and frequency based on your preference and industry norms.
We work with service businesses across Dallas, Houston, Phoenix, Atlanta, Tampa, Charlotte, Nashville, Denver, and beyond — all delivered remotely.
Find out how much slow response is costing you
Enter your lead volume and current response time in our free calculator and see the monthly revenue impact immediately.
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